Payments Terms and Conditions

• Upon credit approval by Pi Data, appropriate NET terms will be assigned to your account (i.e. NET5 ~ NET30)
A credit line can be established by completing the registration page, please see the registration section on the HOMEPAGE for details.

• No shipments will be made to accounts that are fifteen (15) days past due or over their assigned credit limit.

• We reserve the right to apply a 2.5% finance charge, per month, to any invoices over 30 days past due.

• Pi Data will accept VISA, and MasterCard for orders over $50.00

• COD orders may be placed on a cash (wire transfer) or certified check basis.

• There will be a $50.00 charge for any check returned for insufficient fund.

Returns Policy

• RETURNS will be accepted by Pi Data ONLY when accompanied by a Return Authorization Number (RMA) issued by our customer service department.

• To receive a RMA number, please call or fax our customer service department or your sales rep with the following information:

1. Invoice Number
2. Invoice Date
3. Part#
4. Qty to return
5. Detailed reason for return request

• Once issued, RMA is ONLY valid for 30 days from the date of issue.

• All returns must be freight prepaid, Pi Data WILL NOT issue call tags.

• All returns must be made in the original manufacturer’s packaging without any markings or writing on the packaging.

• Please note the RMA number clearly on the packing slip to avoid any delay in processing of the return.

• Credit will be issued upon inspection of the returned product. If it is not defective or if the product has been used, 15% restocking fee will also apply.

• Returns made without proper authorization will be returned at the
customer’s expense.

• All requests for returns must be made within 30 days of the invoice date, NO EXCEPTIONS.

• We reserve the right to apply a mandatory 15% restocking fee for returns due to customer error and/or overstock.

• SPECIAL ORDER, CLOSE-OUT DEALS or DISCONTINUED ITEMS MAY NOT BE RETURNED UNDER ANY CIRCUMSTANCES.

Credit Policy

• Returned products may be replaced with the same product or a credit based on the current Pi Data Supplies wholesale price on that product, the last price paid, or the original invoice price; whichever is lower.

• Product sold in cases cannot be returned in less than a full base quantity unless it is determined defective; only credit will be issued – NO replacements.

Shortages/Overages

• All claims for shortages/overages must be made within 5 days from the date of receipt. Please set aside whatever you have a discrepancy with and call us with haste. We will determine whether the shortage/overage is true and if it is, we will either send you the remainder of the shorted product, or issue a credit for the shorted amount. If we do over-ship, you may either keep the extra product and we will invoice you for the extra amount. Or, we will issue a RMA to send it back to us.

• If consignee signs for the full amount of the shipment, no further disputes will be accepted and Pi Data will not be held responsible. It is the consignee’s responsibility to mark shipping documents as “SHORT” or “MISSING” upon receipt of the shipment.

Freight Damages

• All shipments damaged during transit, you will need to file a claim with the freight carrier directly. Should you require any assistance from Pi Data, we will be more than happy to assist in your claim.